<section style="max-width: 1000px; margin: auto; padding: 60px 20px; font-family: 'Inter', Arial, sans-serif; color: #212121; line-height: 1.7;">
<h1 style="font-family: 'Playfair Display', serif; font-size: 40px; margin-bottom: 20px;">
Shipping & Returns Policy
</h1>
<p style="font-size: 18px; max-width: 800px;">
At <strong>TiziBrass</strong>, we take great care in crafting, packaging, and delivering your order.
Please review our shipping, cancellation, and return policy below.
</p>
<!-- Shipping -->
<h2 style="font-family: 'Playfair Display', serif; font-size: 28px; margin-top: 50px;">
Shipping
</h2>
<p>
All TiziBrass products are carefully handcrafted and securely packaged before shipping.
We offer <strong>fast, secure worldwide shipping</strong> with tracking provided once your order has been dispatched.
</p>
<p>
Delivery times may vary depending on your location and customs processing. While we do our best
to ensure timely delivery, delays caused by carriers or customs are beyond our control.
</p>
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<h2 style="font-family: 'Playfair Display', serif; font-size: 28px; margin-top: 50px;">
Order Cancellation
</h2>
<p>
Orders may be canceled <strong>within 12 hours</strong> of purchase.
After this period, production or preparation may have already begun and cancellations can no longer be accepted.
</p>
<p>
To request a cancellation, please contact us as soon as possible at
<a href="mailto:Support@tizibrass.com">Support@tizibrass.com</a>.
</p>
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<h2 style="font-family: 'Playfair Display', serif; font-size: 28px; margin-top: 50px;">
Returns & Exchanges
</h2>
<p>
We accept returns on eligible items within <strong>30 days</strong> of delivery.
Items must be unused, uninstalled, and returned in their original condition and packaging.
</p>
<p>
Once the return is received and inspected, we will notify you regarding approval and next steps.
Approved returns will be refunded to the original payment method.
</p>
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<h3 style="font-size: 20px; margin-top: 30px;">
Personalized & Custom Orders
</h3>
<p>
Due to the custom nature of handcrafted work, <strong>personalized or custom-made items are final sale</strong>
and are not eligible for return or exchange.
</p>
<!-- Non-Returnable -->
<h3 style="font-size: 20px; margin-top: 30px;">
Non-Returnable Items
</h3>
<p>
We do not accept returns for:
</p>
<ul style="margin-left: 20px;">
<li>Personalized or custom-made products</li>
<li>Items that have been installed, used, or altered</li>
<li>Items returned without original packaging</li>
</ul>
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<h2 style="font-family: 'Playfair Display', serif; font-size: 28px; margin-top: 50px;">
Damaged or Incorrect Items
</h2>
<p>
If your order arrives damaged or incorrect, please contact us within <strong>48 hours</strong> of delivery
with photos of the item and packaging. We will work with you to resolve the issue promptly.
</p>
<!-- Contact -->
<h2 style="font-family: 'Playfair Display', serif; font-size: 28px; margin-top: 50px;">
Contact Us
</h2>
<p>
For any questions regarding shipping, returns, or cancellations, please contact us:
</p>
<p>
📧 <a href="mailto:Contact@tizibrass.com">Contact@tizibrass.com</a><br>
📧 <a href="mailto:Support@tizibrass.com">Support@tizibrass.com</a><br>
📞 <a href="tel:+212661089582">+212 661 089 582</a>
</p>
<p style="margin-top: 40px; font-style: italic;">
Handcrafted in Marrakech. Delivered worldwide with care.
</p>
</section>